Privacy Notice
At Integra Paint, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.
This Privacy Notice explains how we collect, use, disclose, and protect your information when you visit our website or engage our services.
1. Who We Are
Integra Paint provides residential and commercial painting services, including interior and exterior painting, roof painting, mould treatment, deck and fence painting, and related services throughout the Gold Coast and surrounding areas.
2. Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Property or service address
- Information submitted through contact or quote forms
- Service enquiry details
- Payment and invoicing information
- Website usage information and analytics data
We may also collect non-personal technical data such as:
- IP address
- browser type;
- device information;
- pages visited;
- referral websites.
3. How We Collect Information
We collect information when you:
- submit a contact or quote request;
- call or email us;
- engage our services;
- interact with our website;
- subscribe to communications;
- communicate with us on social media.
Information may also be collected automatically through cookies and analytics technologies.
4. How We Use Your Information
We may use your information to:
- respond to enquiries;
- provide quotes and services;
- schedule appointments;
- process invoices and payments;
- improve our website and services;
- communicate with you regarding projects or enquiries;
- send marketing communications where permitted by law;
- comply with legal obligations.
5. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools to improve user experience and understand website traffic.
Cookies may collect:
- browser information;
- pages viewed;
- time spent on pages;
- interaction data.
You can disable cookies through your browser settings, although some website functionality may be affected.
6. Disclosure of Information
We may disclose your information to:
- employees and contractors;
- service providers and suppliers;
- payment and invoicing providers;
- IT and website support providers;
- legal or regulatory authorities where required by law.
We do not sell your personal information to third parties.
7. Data Security
We take reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorized access;
- modification or disclosure.
However, no online transmission or storage system can be guaranteed as completely secure.
8. Third-Party Services and Links
Our website may contain links to external websites or use third-party tools and plugins. We are not responsible for the privacy practices of third-party websites or services.
We encourage users to review the privacy policies of those external providers.
9. Marketing Communications
We may send promotional emails or updates regarding our services. You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in emails; or
- contacting us directly.
10. Access and Correction
You may request access to the personal information we hold about you and request corrections if information is inaccurate or outdated.
To make a request, please contact us using the details below.
11. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- provide services;
- maintain business records;
- comply with legal obligations;
- resolve disputes.
12. Children's Privacy
Our website and services are not directed toward children under 18 years of age. We do not knowingly collect personal information from children.
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be published on this page with the revised effective date.
14. Contact Us
If you have questions about this Privacy Notice or how your information is handled, please contact:
Email: info@integrapaint.com.au
Phone: (07) 3521 9506